Fiber Optic Lighting in Canada at complete-it.ca

Why Buy From Us?

Complete-It.ca is perhaps the largest, independent AV dealer in Canada. With more than 8 years In business and 40+ Years of combined experience behind us, we offer you both technical expertise and superior service.

Complete It Presentation is fully authorized to sell every product from every manufacturer listed on our website. In most cases we are more than a reseller, we are a direct dealer who also receives training, demonstration units, and factory authorization on the items we sell.

We offer you the best value anywhere – on the web or on the phone. However we will not compromise service for price. We will always provide you our best customer service, and possibly the best in the industry. We offer several purchase options, over the phone, in person or on our web site. Your choice, at any time. We have warehouses in most major city's across Canada. Your delivery is not more than a few days away!

Authorized dealers, like us, offer peace of mind. Complete It Presentation

Meets manufacturer standards, from sales to service, in order to receive authorized status.
Receives training directly from manufacturer representatives and shares that expertise with you.
Provides service and support for all the products they sell.
Ensures that manufacturer warranties will be honored.
Buys directly from manufacturers and stock products in their own warehouse.
Observes proper business practices and show fiscal responsibility.

The Internet is an incredibly convenient information source and a wonderful way to find savings on the products you want. Protect yourself online by buying from authorized dealers.

Your web experience.

We work diligently, our sales staff and our web developers work diligently to make your shopping experience easier. We constantly upgrade and fine tune our website to bring enhanced feature to you, our valued customer.

Our Product Specialists.

With one simple call, you will be greeted by one of our friendly staff. From there it's up to you. Just let us know what we can do for you. If you are looking for expert advice, we will help you decide which products meet your needs and budget. We offer a toll free number for your convenience, So give us a call today and let us change the way you shop for Audio/Video products. What are you waiting for?

Concerned About Fraud? Sure you are, So are we.

Complete IT Presentation has been selling Projectors, Plasma's and related A/V products since July 1999. As the internet has become a more popular source for online shopping, regrettably we have seen more and more instances of fraud affecting online shoppers. We have chosen the higher road. We are members in good standing of the Better Business Bureau and our local Chamber of Commerce.

A Price Too Good to be True, It Usually Is.

If you've ever searched for a product on the web, you may have asked yourself, "Why are the stores I know of charging so much more than some of these other stores I've never hear of ?"

Our customers often share these stories with us, so we thought we would share a few with you, in hopes that you don't fall prey to any of these unscrupulous sales tactics.

Goods may be gray market. They may state that the product includes the manufacturer warranty, but not tell you that the warranty is valid only in Europe, Japan, or South America, and NOT in Canada.
If you have called a company and the person answering the phone sounds like Mom, and you hear "Jeff, the phone is for you" faintly in the background. We would not call this a sales tactic, rather a very clear sign this business is not here for you !
You may be asked to buy an expensive extended warranty. In many cases if you do not purchase the warranty, your purchase will be denied. (The product is now out of stock, your card does not go through, etc.)
Included parts may be sold to you separately. Some resellers will open boxes and charge extra for parts that are normally included by the manufacturer. We have heard of power cords, lamps (the original not a spare), filters, etc. being sold this way.
Hidden charges which don't show up until your credit card statement arrives. Unscrupulous resellers will add taxes (even when purchased out of province), insurance (at a much higher cost), and other handling charges not listed on your original invoice. These charges only show up when your credit card statement is sent to you.
Unfair return policies. Be mindful of restocking fees, and rules that do not allow for returns even when the item is not opened, or is damaged.

So how do you protect yourself from online fraud?

Buy from an authorized reseller. If you are at all suspicious, you should be able to contact the manufacturer directly and ask if a company is authorized to sell their products.

Ask for a written quote with the total price. This will help you win an argument with your credit card company more easily, and may deter some fraudsters from proceeding with a scam transaction.

Complete It Presentation's policies and procedures for returns, price-matching, and more can be found here.

We hope that you will join our growing list of very satisfied customers. And we promise to offer you superior service before, during and after your purchase.