• Meets manufacturer standards, from sales to service, in order to receive authorized status.
• Receives training directly from manufacturer representatives and shares that expertise with you.
• Provides service and support for all the products they sell.
• Ensures that manufacturer warranties will be honored.
• Buys directly from manufacturers and stock products in their own warehouse.
• Observes proper business practices and show fiscal responsibility.

Your web experience.

Our Product Specialists.

Concerned About Fraud? Sure you are, So are we.

A Price Too Good to be True, It Usually Is.

• Goods may be gray market. They may state that the product includes the manufacturer warranty, but not tell you that the warranty is valid only in Europe, Japan, or South America, and NOT in Canada.
• If you have called a company and the person answering the phone sounds like Mom, and you hear "Jeff, the phone is for you" faintly in the background. We would not call this a sales tactic, rather a very clear sign this business is not here for you !
• You may be asked to buy an expensive extended warranty. In many cases if you do not purchase the warranty, your purchase will be denied. (The product is now out of stock, your card does not go through, etc.)
• Included parts may be sold to you separately. Some resellers will open boxes and charge extra for parts that are normally included by the manufacturer. We have heard of power cords, lamps (the original not a spare), filters, etc. being sold this way.
• Hidden charges which don't show up until your credit card statement arrives. Unscrupulous resellers will add taxes (even when purchased out of province), insurance (at a much higher cost), and other handling charges not listed on your original invoice. These charges only show up when your credit card statement is sent to you.
• Unfair return policies. Be mindful of restocking fees, and rules that do not allow for returns even when the item is not opened, or is damaged.

So how do you protect yourself from online fraud?