Condition of Returned Items

• All returned items must be in new and resalable condition and meet the following criteria:
• Do not write on the box. If the box is written on, the returned product will be refused.
• A handling / service fee of 20% of unit price plus original shipping costs based published rates will be deducted from refund. If upgraded shipping method was used this cost is non refundable.
• Be in the original shipping carton with all original packing material.
• Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
• Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items will be deducted from your refund/credit.
• Customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, Purolator, DHL, or Airborne. Do not send return merchandise via Canada Post; it will be refused. Products returned by Canada Post will not be credited or exchanged.
• Software once opened is non returnable.
• Prior to returning any item, a RMA must be optained. Please contact RMA@complete-it.ca for a RMA number. Item's returned without a RMA number the shipment will be refused.
• RMA number may take 1-3 days to be issued. The 30 day limit is based on when you request the RMA, not when we issue it. Items must be returned to our warehouse with 7 days of being issued a RMA number.
• If any warranty seals have been tampered with or if you have modified or physical damage to the items in any way (dents, etc.) No refund will be issued.

Special Order Items

No return will be accepted and no refund made on any product seven (7) days after receipt. Special order products include but are not limited to: non-portable screens, custom cases, cables, ceiling mount kits and other non-stock items
In case of defective product, warranties on plasma displays are offered and honored by the manufacturers. Most manufacturers offer standard one-year limited warranties for parts and labor only; exchanges and returns are not permitted by such warranties.

Because this is a special order item that requires careful transport, we cannot accept returns of plasma display units to Complete IT. However, if a problem arises with your plasma display, or if the unit is defective, we will work on your behalf to coordinate a more expedient resolution of the matter with the manufacturer.

Order Cancellation

In the event that the customer must cancel an order, the deposit placed for that order will not be refunded. If prior arrangements are made, the deposit may (at our discretion) be applied in part or full to a future order

Manufacturer Pixel Policies?

• On occasion a projector may have 1 (one) or more "Off" or "Stuck" pixels, also referred to as "Bad" pixels. It is industry standard to allow for a few "Bad" pixels on an LCD panel or DMD chip. The actual placement and number of "Bad" pixels allowed varies by manufacturer. The issue of "Bad" pixels does not qualify a projector for replacement as a "Defective" or "D.O.A." unit, but may be returned to the manufacturer for their evaluation upon prior approval; their decision is final in each of these cases.
  
  Defective or D.O.A. Who do I contact?
• In the case of a defective* or D.O.A.** product(s), no charges will apply. Our Customer Service team must be notified within 30 days of your invoice date if there are any problems with any item(s) upon receipt***. Defective* or D.O.A.** merchandise will be repaired and returned, or exchanged for the same make and model, or for a product of equal value as allowed by the product manufacturer's policies. There are a few manufacturer exceptions to this policy: Sanyo and Sony do not offer exchanges for Defective* or DOA** products. Sanyo and Sony provide repair only. Toshiba provides an exchange within the first 14 days of receipt.

*Defective : Any product that fails to meet the factory specifications determined by the manufacturer.
**D.O.A. : Dead On arrival. Product will not power up.
***Receipt is the date provided by the carrier as proof of delivery, or the date of the signed delivery receipt for your product.

Remanufactured or refurbished B-stock

• Remanufactured or refurbished B-stock products are not eligible for exchange if they are Defective* or D.O.A.**. They are eligible for factory authorized repairs only. You may either contact our Customer Service team at 1-866-764-4580 or the manufacturer for repair options. Our policy for Defective* or D.O.A.** items on special ordered products will depend on the manufacturer's warranties.

For Items Damaged During Transport

Complete IT Presentation & Network Solutions endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:

• Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.
• Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within five (5) days of receipt of shipment.
• Please immediately advise Complete IT Presentation & Network Solutions of all damages or problems. Do not return merchandise to us. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. We will provide any assistance possible, however we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable freight claims.
  
  Limitation of Liability
  
  Complete IT Presentation & Network Solutions shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against Complete IT Presentation & Network Solutions, shall be the repair or replacement of defective parts.